South London Club Privacy Policy

Identity and contact details of the data controller and protection officer

South London Club are committed to protecting and respecting your privacy whilst remaining compliant with The General Data Protection Regulation (EU GDPR) and the Data Protection Act (DPA).

This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website. South London Club Ltd is the Data Controller. 

You can contact the South London Club by emailing support@southlondonclub.co.uk

The purpose and legal basis of processing

In order for South London Club to fulfil its contractual and customer obligations, there is a requirement to collect specific personally identifiable information relating to our customers. There are a couple of legal bases for the processing of such personally identifiable information; primarily personal information is processed on the basis of consent. We retain evidence of the details of consent which has been provided by our customers in order to process their information. Where consent cannot be obtained for various reasons, we may legally process the information you provide to us because we have a legitimate interest in doing so, e.g. Direct Marketing or on a lawful basis, e.g. for employment requirements.

Legitimate interests of the South London Club

South London Club have a legitimate interest in further processing the information which is provided by customers at the point of sale for marketing purposes. We may also use your information for other specific legitimate purposes such as:

·       To ensure that content from our site is presented in the most effective manner for you and for your computer.

·       To provide you with information, products or services that you request from us or which we feel may interest you, where you have either explicitly consented to or we believe you have a legitimate interest in.

·       To carry out our obligations arising from any contracts entered into between you and us.

·       To allow you to participate in interactive features of our service, when you choose to do so.

·       To notify you about changes to our service.

We do not rent or lease our customer lists to third parties. We may share data with trusted partners to enable us to fulfil and deliver orders, accept payments, send email, marketing, or to perform customer statistical analysis. All such third parties are prohibited from using your personal information except to provide these services to us.

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Data we may collect from you

 We may collect and process the following data about you:

Information that you provide by filling in forms on our site, such as:

·       Name, address and postcode – So that we know where to send your order

·       Date of Birth – Fraud prevention, of legal age for restricted products (Beer Box), customer analytics

·       Gender – Fraud prevention, so we can send you to the most relevant products on our site

·       Email address – We service updates, confirmation of orders, as well as offers and information which may interest you.

·       User name and password – So that you can log in to see a status update of your order

·       If you contact us via email, we may keep a record of that correspondence

·       If you complete surveys that we use for research purposes

·       Details of your visits to our site and the resources that you access 

Our use of data

South London Club collects data in order to perform the services requested by the user.

We collect information from you when you join via our website.

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, data may be used by us for the following reasons:

·       To improve our products and services

·       Internal record keeping

·       To personalise the user’s experience and deliver the type of content and product offering in which you are most interested

·       Contact for research purposes

Recipients of data

The South London Club may need to transfer the personal information provided by its members to third parties in order to fulfil contractual obligations. The following are categories of recipients that member information could be transferred to:

-Data Centres

-External Information Technology Providers

All information you provide to us is stored securely by us. 

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. 

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Rights of data subjects

As a Data Subject (individual) which South London Club process information on behalf of, you have the right to withdraw consent from our processing at any given time (please see terms and conditions). You can exercise the right at any time by contacting us at support@southlondonclub.co.uk

You also have a right to lodge a complaint with the Supervisory Authority (Information Commissioners Office in the UK), should you feel that we have not handled your information in line with legislative and regulatory requirements.

You have the right to make a Subject Access Request to our Data Protection Officer in the event that you wish to determine what information we hold on you. We welcome these requests and aim to respond as soon as possible of receipt.

Links to other websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. 

IP Address

We may collect information about your computer, including where available your IP address, geographic location (if you allow when prompted by your browser), operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns.

Cookies

To enable our systems to recognise your device and to provide features to you, we use cookies. For more information about cookies and how we use them, please read our Cookie Policy

Marketing Communications

We regularly send out email communication to keep you up to date with all the latest discounts, offers and news from the South London Club. If you wish to unsubscribe from these emails you can do so at any time by simply clicking the link in the footer and you will be removed from all promotional emails. Please note that even if you decide not to subscribe to, or to unsubscribe, from promotional email messages, we may still need to contact you with important transactional information related to your membership and your purchases. 

Security

 Data security is of great importance to South London Club and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected.

We do not have access to sensitive billing information such as credit card or bank account details where required for non-subscription and subscription products. This sensitive data is encrypted and handled by the following third party payment provider:

Stripe – Privacy policy.

We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the website.

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General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This privacy policy is governed by and interpreted according to English law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the English courts.

Changes of business ownership and control

South London Club Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of South London Club Ltd. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

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Changes to our Privacy Policy

South London Club reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the changes.

You can contact South London Club by emailing support@southlondonclub.co.uk